Mrs Pemberton's Superior Cat Hotel

The Problem#

• When a cat owner dies, their pet’s care arrangements are buried in wills and letters of wishes — documents that aren’t read for weeks
• The family often doesn’t know about dietary requirements, medication schedules, or the cat’s temperament — bites strangers, hides under beds, refuses anything but one particular brand of food
• Boarding facilities receive cats with no information — not even the vet’s name
• Mrs Pemberton estimates that 40% of cats arrive in a distressed state because the receiving environment doesn’t match their routine
• One in five cats arrives needing medication the family didn’t know about

How They’d Use INHERIT#

• Pet care is modelled in pet.json with species: "cat", petName, breed, microchipNumber, healthConditions, medicationRequired, dietaryNeeds, and temperament
• caregiverPersonId references the named person inheriting care responsibilities, with alternativeCaregiverPersonId as backup
• veterinarianOrganisationId references the cat’s vet in organisation.json; petInsuranceOrganisationId references any active pet insurance policy
• petCareArrangement links to a trustId (if a pet trust is established), a bequestId (for a pecuniary bequest to fund care), and careInstructions
• estimatedMonthlyCareCost and fundingForCare provide the financial picture
• wish.json with wishType: "pets" captures broader care wishes — preferred sleeping arrangements, outdoor access requirements, and which cats must never be housed together
• The scotland extension applies — Scots law has distinct rules on what constitutes a valid bequest for animal care, and the confirmation process differs from English probate

The Integration#

• Import-focused: Mrs Pemberton’s receives INHERIT documents (or the pet-relevant subset) from estate planning platforms, solicitors, and pet insurance providers
• When a cat owner dies and the executor contacts the boarding facility, the care plan is already available — before the cat arrives
• The system highlights medication schedules, dietary requirements, and temperament warnings on the intake form

The Business Case#

• Care instructions delivered before arrival in 100% of INHERIT-connected cases, vs 60% currently
• Cat stress indicators (refusal to eat, hiding, vocalisation) reduced by an estimated 35%
• Mrs Pemberton’s charges a premium for “structured intake” — £50 per boarding covering the INHERIT-informed setup
• Veterinary emergency costs reduced by approximately £12,000 per year through advance medication awareness

Before / After#

Without INHERIT:

1. Cat owner dies; the family discovers two cats and a boarding reservation at Mrs Pemberton’s
2. The family brings the cats with no paperwork — they don’t know the cats’ names, let alone their medication schedules
3. Staff spend an hour on the phone to three different vets trying to identify the cats’ health records
4. One cat is on thyroid medication that wasn’t administered for four days; the vet visit costs £280

With INHERIT:

1. Cat owner dies; the executor’s platform delivers the pet care data to Mrs Pemberton’s
2. Staff know before the cats arrive: names, breeds, vet details, medication schedules, dietary needs, and that one of them bites when picked up
3. Medication is prepared in advance; the intake process takes 15 minutes instead of 2 hours
4. The cats settle into a routine that matches their home environment